Account

How do I register on the Better website?

Click on the Login / Register button on the top right corner of the website and you will be directed to an online registration form.

I forgot my Password for my account. What should I do to retrieve it?

1. Click on “Forgot your password?” enter the email address you used to register.
2. You will receive a temporary link to reset your password in your email.
3. Click on the link in your email and reset new password.

How do I make changes to my account?

It's easy to make changes to your details, whether it's your payment information, password or address book. Log-in to your account and you'll see a range of categories of the page under 'Member Profile'.

Are my personal details safe if I create an account?

You can rest assured that shopping with BETTER is safe. We're fully compliant with the data protection act so we care about keeping your details secure. For further information, please visit our Privacy Policy page.

Membership

How do I become a member?

To be BETTER member in Malaysia, you must be over the age of 18 who is a citizen or a permanent resident ONLY.

Is there any membership fee required to become a member?

Relax! Membership registration is FREE of charge.

Can I have more than one membership account?

Yes, you can! Once you had direct introduce 3 of your first-level members, you can submit the request for the registration of your next membership account to our customer service via email or WhatsApp. Our friendly customer personnel will help you with the relevant information to sign up.

How can I withdraw my membership?

You can withdraw from BETTER membership at any time. There are no conditions for withdrawing from BETTER. Please send your request on membership termination to helpline@better.com.my

Why is my membership de-activated?

Due to our company membership planning and policy, we will automatically deactivate membership account which is not active and no purchase transaction for more than 12 months. In the case that you wish to join again as member, you will require to register as a new member and start the process again.